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How to reset your password

DIO avatar
Written by DIO
Updated over 11 months ago

To reset you password follow this process:

  1. click on the "Login" button in upper right corner

  2. click on "Forgot Password?" link:

  3. Type in either your username or email address.
    NOTE: Only input either of the two. The system will let you know you "Cannot provide both a username and email"
    TIP: We suggest you use Email Address as this is more reliable.

  4. Click on "Reset Password"

  5. you will immediately receive a reset password email that is good for 24 hours.
    NOTE: Sometimes the emails end up in your Spam or Junk Folders so be sure to check in there as well.

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